Contact

1. Overview of Our Customer Support

At Sweet Bonanza, we pride ourselves on delivering top-tier customer service to all players, especially in Bangladesh. Our support team is responsive, knowledgeable, and available around the clock to resolve any queries or concerns you may have.

• 24/7 Live Chat: Connect instantly with a support specialist.
• Email Support: Clear, comprehensive assistance within 12 hours.
• Phone Support: Call us during Bangladesh Standard Time business hours.
• Social Channels: Stay updated via Facebook, Instagram, and Twitter.
• FAQ Section: Find instant answers to common questions.

2. Live Chat Support

Our Live Chat feature is available directly on the Sweet Bonanza website and mobile app. Here’s how to access it:

1. Log in to your Sweet Bonanza account.
2. Click the “Help” or “Chat” icon in the lower corner.
3. Type your question in English or Bengali.
4. A support agent will connect and assist within seconds.

This channel covers urgent issues such as:

• Deposit or withdrawal delays
• Account verification problems
• Technical or game playback issues
• Confusion about game features

3. Email Support

Prefer email? Reach out to us at:

[email protected]

For quicker service, include:

• Your username or registered email
• A clear description of your issue
• Screenshots or error messages
• Preferred contact language: English or Bengali

Typical response time is within 12 hours, and emails received during Bangladesh business hours are prioritized.

4. Phone Support (Bangladesh Hours)

Prefer to speak with someone directly? Call us during Bangladesh Standard Time (BST):

+880 1234-567890

Operating hours:

• Saturday to Thursday: 10 AM – 10 PM BST
• Friday: 12 PM – 8 PM BST

You can call for:

• Deposit or withdrawal guidance
• Account setup and KYC verification
• Game rule explanations
• Technical troubleshooting

5. Social Media & Telegram Group

Stay updated and connect with our community:

• Facebook: facebook.com/SweetBonanzaBD
• Instagram: instagram.com/SweetBonanzaBD
• Telegram Support Group: t.me/SweetBonanzaBD – Ask questions, chat with fellow players.

We post updates, promotions, and tips regularly—check in often to stay informed!

6. Frequently Asked Questions (FAQs)

How long do withdrawals take?

Bank transfers and bKash/Nagad payouts usually process within 1–3 business days. E-wallet withdrawals like Skrill are often instant.

How to verify my account?

Go to your account dashboard → “Verification” → upload a photo of your ID and any requested proof of address. The process takes up to 24 hours.

What do I do if the live chat is offline?

Leave a message anyway—an agent will respond as soon as they’re back online. You’ll find the estimated wait time on the chat window.

Can I get support in Bengali?

Yes. Our multilingual agents speak both English and Bengali. Please mention your preferred language when initiating contact.

Where can I see my game history?

Visit “My Account” → “Game History” to view timestamps, bet amounts, wins/losses, and game details.

7. Troubleshooting Common Issues

a. Deposit Problems

If your deposit is delayed, verify your payment method, transaction ID, and check your bank or wallet. Contact support with screenshots; live chat is the fastest route.

b. Withdrawal Delays

First, confirm your account is fully verified. Then check withdrawal status in your account dashboard. Provide the transaction ID to support if delays persist.

c. Game Crashes or Freezes

Clear browser cache, switch browsers, or try the mobile app. If issues persist, provide game name, timestamp, and a screenshot for troubleshooting.

d. Account Access Issues

If you can’t log in, try resetting your password. If that fails, reach out through chat or email with your username and registered email.

8. Responsible Gambling & Safety Resources

We care about player wellbeing. Here’s how we support responsible gaming:

• Deposit, bet, and time limits via account settings
• Self-exclusion options
• Session reminders and notifications
• Links to international support organizations

If you feel you’re playing too much or losing control, please contact our support team for immediate assistance and self-exclusion tools.

9. How to Reach Us