Privacy Policy

1. Scope and Overview

This privacy policy applies to any personal data collected from users in Bangladesh while accessing, registering, or playing Sweet Bonanza on our partnered platforms. It covers data collected online via desktop, mobile browser, mobile app, or third-party partners. By using our services, you agree to the collection, use, and sharing of your data as described below.

2. Types of Personal Data Collected

2.1. Registration and Profile Data

When you create or manage a Sweet Bonanza account, we may collect:

  • Full name, date of birth, and gender (for personalization).
  • Email address and mobile number (including optional bKash / Nagad wallet details).
  • Country of residence (Bangladesh) and preferred language (English/Bengali).
  • Username, password, and security questions or two-factor authentication tokens.

2.2. Financial and Transaction Data

When you make deposits or withdrawals, we record:

  • Transaction amounts, dates, times, currencies.
  • Payment method identifiers (bank account, mobile wallet number, e‑wallet).
  • KYC documentation such as scanned copies of national ID, utility bills, or bank statements.

2.3. Gameplay and Usage Data

We track your gameplay to enhance experience and maintain fairness:

  • Game sessions: date, duration, bets, wins, losses.
  • Device details: IP address, operating system, browser version, device type.
  • Behavioral data: navigation, clicks, loading patterns.
  • Support interactions: chat transcripts, email logs, support tickets.

2.4. Cookies and Analytics

We use cookies and similar tracking technologies to:

  • Run essential functionality like login persistence and security.
  • Analyze performance (page load speeds, error rates).
  • Provide personalized offers and language preferences.
  • Serve targeted marketing based on interests and engagement.

3. Purposes of Data Processing

We process your data for the following key reasons:

  • Account management: registration, balance updates, authentication.
  • Payment handling: facilitate deposits, withdrawals, refunds, and currency conversions.
  • Compliance and fraud prevention: KYC, AML, security checks.
  • Service improvements: performance analysis, game updates, user feedback.
  • Marketing and promotions: personalized offers, newsletters, push notifications.
  • Customer support: respond to queries, resolve technical or transactional issues.

4. Legal Basis for Processing

Our data processing relies on the following legal grounds:

  • Contract performance: for account services, payments, fair play.
  • Legal obligations: AML/KYC, record keeping, government compliance.
  • Legitimate interests: security monitoring, product improvement, fraud prevention.
  • Consent: for marketing communications (opt-in required).

Privacy controls allow you to manage or withdraw consent at any time via account settings or support.

5. Data Sharing and Disclosure

We may share your data under certain circumstances:

  • Service providers: payment processors, KYC vendors, hosting providers.
  • Regulatory bodies: in jurisdictions like Malta, Gibraltar, or Bangladesh if formally requested.
  • Analytics partners: to optimize performance or deliver anonymous aggregated insights.
  • Marketing affiliates: only if you’ve opted in to receive tailored messages.
  • Corporate changes: merger, acquisition, or sale—protected via confidentiality agreements.

6. Data Storage, Retention, and Transfers

Your data is stored securely on servers located in EU countries (e.g., Malta) and other global jurisdictions with strong data protection standards. We retain:

  • Financial and transaction details for at least 5 years per AML laws.
  • Gameplay and account logs for 2–3 years for compliance and analytics.
  • Marketing consents until consent is withdrawn.

Data transferred across borders is protected by standard contractual clauses or similar safeguards under GDPR where applicable.

7. Security Measures

We implement advanced technical and organizational measures to protect your data:

  • 256-bit SSL/TLS encryption for all data in transit.
  • Firewall, intrusion detection/prevention systems, and anti-DDoS.
  • Restricted access protocols and role-based permissions for staff.
  • Regular security audits, penetration tests, and vulnerability scans.
  • Encrypted backups and secure storage of sensitive documents.

8. Your Rights as a Bangladeshi User

Bangladesh does not yet have comprehensive data protection laws. However, under our international standards (e.g., GDPR), you may exercise the following rights:

  • Access: receive a copy of your personal data.
  • Rectification: correct incomplete or inaccurate data.
  • Erasure: request deletion where no legal retention applies.
  • Restriction: limit use in certain cases (e.g., accuracy disputes).
  • Object: oppose processing based on legitimate interests or marketing.
  • Portability: request data transfer to another provider (structured format).

To exercise rights or ask questions about your data, contact us using the details below.

9. Cookies and Tracking Technology

We use various tracking tools for necessary site functionality and analytics:

  • Session cookies: for authentication and navigation.
  • Persistent cookies: to remember preferences (language, currency).
  • Analytics cookies: aggregate performance data via Google Analytics and similar tools.
  • Advertising pixels: support remarketing with your consent.

You can manage or disable cookies via your browser settings. Essential cookies may still be required for proper operation.

10. Children’s Privacy

We do not permit individuals under 18 to access Sweet Bonanza. If we learn that a minor has provided us with personal data, we will promptly delete such information and restrict access.

11. International Transfers

As we operate globally, we may transfer data to entities in EU jurisdictions, Malta, Gibraltar, and others. When transferring, we ensure:

  • Standard contractual clauses or equivalent international assurances.
  • GDPR-compliant data protection even outside the EU.
  • No transfers to jurisdictions lacking adequate protections unless explicitly permitted.

12. Policy Changes and Updates

We may update this policy periodically. Significant changes—such as legal compliance updates—will be communicated via email or notification. Please review this page occasionally for current information.

13. How to Contact Us

If you have questions or want to exercise your data rights, please contact:

  • Email: [email protected]
  • Live Chat: available 24/7 via our website/app
  • Mailing Address: Privacy Department, Sweet Bonanza, E-Commerce Park, Malta